About
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.
🛒 Orders
1. How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.
2. Can I cancel or change my order?
Yes, orders can be cancelled or modified within a limited time after placing them. Please contact our support team as soon as possible.
3. How can I track my order?
Once your order is shipped, you will receive a tracking link via email/SMS to monitor delivery status.
4. What if I receive the wrong item?
We’re sorry for the inconvenience. Please contact us within 48 hours of delivery with photos of the product, and we’ll arrange a replacement.
💳 Payments
5. What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, wallets, and cash on delivery (availability may vary by location).
6. Is online payment secure?
Yes. All transactions are encrypted and processed through secure payment gateways to ensure your information is protected.
7. Do you offer Cash on Delivery (COD)?
Yes, COD is available for selected locations.
🚚 Shipping & Delivery
8. How long does delivery take?
Delivery usually takes 3–7 business days depending on your location.
9. Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount (offers may vary).
10. Do you ship internationally?
Currently, we ship only within selected countries. Please check our shipping policy for updated information.
🔄 Returns & Refunds
11. What is your return policy?
We offer easy returns within 7 days of delivery. Items must be unused and in original packaging.
12. How do I request a return?
You can request a return by contacting our support team with your order details.
13. When will I receive my refund?
Refunds are processed within 5–7 business days after the returned product passes quality inspection.
📦 Products
14. Are your products genuine?
Yes, all products sold on our store are 100% genuine and quality checked.
15. Will sold-out items be restocked?
Some items are restocked based on demand. Please check back later or contact us for availability updates.
📞 Support
16. How can I contact customer support?
You can reach us via email, live chat, or our contact form. Our support team is happy to help.
17. What are customer support hours?
Our support team is available Monday to Saturday, 9 AM – 6 PM.
If you still have questions, please contact us — we’re here to help!